FAQ'S

 
 

What are the hours of operation?

10am-6pm | 7 days a week

How do we book?

Simply go to JPGFB.com and reserve your date, time & service by clicking the booking button

Where do we meet? 

Chateau Lobby 

Where are the pictures taken?

Your photoshoot is taken throughout the beautiful, world renown property of Fontainebleau Miami Beach Hotel &  Miami Beach

What do we bring?

Bring your excitement, smiles, & a form of payment

How long is the photoshoot?

Our complimentary photoshoot is a fast & fun 5-15min

How do we view?

You have the option to view directly after the shoot, a convenient time during business hours (10am-6pm) or we can upload them online to an online gallery

What is complimentary for being a guest of the Fontainebleau?

1 photoshoot (per stay,per room)

1 digital download or print (included in the shoot)

What are the Packages?

We offer digital, print & product packages

These consist of  5, 10, 20 & ALL

Can we reschedule? 

Yes. You are able to conveniently modify your booking directly on your smartphone at anytime

Accepted Forms of Payment Include : 

Apple Pay,Cash, Credit, Debit

Can this be charged to the room?

We do not charge to the room

What is the cancellation policy?

The cancellation policy simply states that you provide at least 1 hour of notice before cancelling

How does the appointment get confirmed (email, text, call, etc?)

You will receive a confirmation email & text along with a courtesy call

Are you owned or operated by the Fontainebleau? 

No, we are a third party company that provides the service on the behalf of the Fontainebleau